Welcome to NOVILO INC. These Terms of Service apply to your access to and use of our website, products, and related services. By accessing the website, placing an order, or purchasing products, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
Please read the following information carefully before using the website or making a purchase.
Scope of Services
NOVILO INC primarily offers yoga supplies and related sports accessories. We are committed to providing clear product information and a convenient shopping experience, and we reserve the right to modify website features, product assortments, and service content to the extent permitted by applicable law.
We may update website content or adjust product availability based on operational needs, while fulfilling our obligations under applicable consumer protection laws.
Product Information
We strive to ensure that product names, descriptions, images, prices, and other information on the website are accurate and clear.
Due to factors such as display devices, screen settings, and lighting conditions, there may be reasonable visual differences between product images and the actual items. Specific details regarding product usage, materials, dimensions, and other characteristics are governed by the descriptions provided on the respective product pages.
Should we discover errors in product information, we may correct the relevant content to the extent permitted by law.
Orders and Purchases
By submitting an order, you indicate your intent to purchase based on the products, prices, shipping information, and payment terms listed on the checkout page.
Once an order is submitted, we will verify and process the information provided. An order confirmation notice does not necessarily mean the products have been shipped. In the event of payment issues, inventory problems, incorrect information, or suspected fraud, we may contact you for further verification or—to the extent permitted by applicable law—cancel the order and refund any payments received.
Please ensure that the name, contact details, shipping address, and other order information you provide are accurate and complete. We will handle delivery issues resulting from incorrect or incomplete information based on the specific circumstances and applicable laws.
One-Time Purchases and Payments
This website operates on a one-time purchase model. Each order corresponds to a single, independent purchase; we do not offer subscription services based on such orders, nor will completing a purchase result in automatic recurring charges.
5. Price and Order Adjustments
We strive to ensure the accuracy of product prices and checkout information. In the event of obvious pricing errors, system malfunctions, or other issues affecting order accuracy, we may need to contact you to confirm the order or take appropriate measures as permitted by applicable law.
If an order requires cancellation or adjustment, we will handle any payments already made in accordance with the specific circumstances and applicable laws. We will not arbitrarily alter the payment amount of a confirmed order without proper authorization.
Shipping and Delivery
Order processing times, estimated delivery times, shipping methods, and associated costs are governed by the website’s shipping policy and the information provided on the checkout page.
Estimated delivery times are for reference only; actual delivery times may be affected by carrier schedules, weather conditions, holidays, shipping delays, or other factors beyond our control.
Please verify the accuracy of your shipping address before placing an order. In the event of order delays, abnormal tracking status, or non-delivery, please contact us promptly so we can investigate and resolve the issue.
Returns and Refunds
Eligibility for returns, application timeframes, product condition requirements, and refund procedures are governed by the website’s published return and refund policy.
When requesting a return, you may be required to provide your order number, a description of the product’s condition, and other necessary information. Returned products must meet the conditions specified in the applicable return policy, except where otherwise required by law.
Once an order is verified as eligible for a refund, we will process it in accordance with the return and refund policy. The time it takes for funds to actually reach your account may vary depending on the processing procedures of your payment service provider, card issuer, or bank.
Nothing in these terms limits any non-excludable rights you may have as a consumer under applicable law.
User Code of Conduct
When accessing or using this website, you agree to:
Provide true, accurate, and complete order and contact information.
Refrain from using the website for fraudulent or illegal activities, or activities that infringe upon the rights of others.
Refrain from attempting unauthorized access to the website’s systems, accounts, or other protected resources.
Refrain from interfering with the website’s normal operation, data security, or the user experience of others.
Refrain from copying, distributing, or commercially using website content without authorization or legal permission. If we discover any violation of these terms or applicable laws, we may, depending on the circumstances, restrict access, cancel problematic orders, or take other lawful measures.
Intellectual Property
All intellectual property rights regarding the text, page design, graphics, logos, product display content, and other protected materials on this website belong to NOVILO INC or the respective rights holders.
You may not copy, modify, distribute, publicly display, or otherwise use this content for commercial purposes without authorization, except as permitted by applicable law.
Purchasing products does not grant you ownership of the website content or the associated intellectual property rights.
Third-Party Services
This website may utilize third-party services—such as payment processing, logistics, website hosting, or other technical services—to support order processing and website operations.
Third-party services may be subject to their own terms, privacy policies, and other applicable rules. While we do not have full control over the operations of independently managed third-party services, we will fulfill our obligations to the extent required by law.
Limitation of Liability
To the maximum extent permitted by applicable law, NOVILO INC shall not be held liable for indirect losses arising from temporary website inaccessibility, service interruptions beyond our reasonable control, or third-party system failures, except where such liability cannot be excluded under the law.
These terms do not exclude or limit liability that cannot be excluded or limited under applicable law, including statutory product liability, liability for fraud, or consumers’ statutory rights.
In the event of any conflict between these limitations of liability and applicable law, the mandatory provisions of the applicable law shall prevail.
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