NOVILO INC values customer privacy and is committed to collecting, using, and protecting personal information in a transparent and reasonable manner. This Privacy Policy explains how we handle your personal information when you visit our website, browse yoga products, place orders, or contact us.
By using our website or related services, you acknowledge that you have read this Privacy Policy. We process your personal information in accordance with applicable data protection laws.
Information We Collect
To provide standard shopping and customer services, we may collect the following information:
Personally Identifiable Information: Name, email address, phone number, and other necessary contact details provided when placing an order or contacting us.
Shipping Information: Delivery address, postal code, and relevant logistics information used for order fulfillment.
Order Information: Purchased items, order number, order amount, payment status, and records of returns and refunds.
Payment Information: Transaction-related payment status, transaction identifiers, and necessary billing information. We do not store full payment card numbers or security codes.
Website Usage Information: Access logs, browsing behavior, device type, browser information, IP address, and necessary technical data to help us maintain website operations and improve the shopping experience.
Communication Information: Inquiries, feedback, and after-sales requests submitted via email or other customer service channels.
Purposes of Using Personal Information
We use personal information only to the extent reasonable and necessary, including:
Processing, confirming, and fulfilling your orders.
Arranging product delivery and providing you with order and logistics updates.
Processing payments, refunds, returns, and related after-sales requests.
Responding to customer inquiries and providing necessary service support.
Maintaining website security, troubleshooting technical issues, and improving website functionality.
Detecting and preventing fraud, unauthorized transactions, and other misconduct.
Complying with applicable laws, tax and accounting regulations, and other statutory obligations.
We will not use personal information for purposes incompatible with those listed above, unless we obtain your consent or are otherwise permitted by law.
3. Payment Information and Third-Party Payment Services
To process website orders, we may use third-party payment service providers, such as Stripe or other applicable payment processing services.
Payment service providers process necessary payment information in accordance with their own privacy policies and security requirements. We do not store your full bank card number or card security code. Certain information required for payment transactions may be collected and processed directly by the payment service provider.
We may retain necessary transaction records, payment statuses, and transaction identifiers to verify orders, process refunds, and fulfill relevant legal obligations.
Sharing of Personal Information
We do not sell customers’ personal information. We may share necessary information with the following categories of third parties only when required to provide services or as permitted by law:
Payment service providers: For processing payments, refunds, and transaction verification.
Logistics and delivery service providers: For arranging shipment, delivery, and order tracking.
Website hosting and technical service providers: For maintaining the website, ensuring system security, and providing technical support.
Professional service providers: To assist in fulfilling legal, accounting, or compliance obligations when necessary.
Legally authorized bodies: To provide relevant information when required by law or when necessary to protect legitimate rights and interests.
Third parties may process personal information only to the extent necessary for the relevant services or legal requirements and must comply with applicable data protection requirements.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember necessary preferences, analyze website performance, and improve user experience.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the normal use of the shopping cart, checkout process, or other website functions.
If the website uses analytics or advertising cookies that require prior consent, we will provide appropriate choice mechanisms in accordance with applicable laws.
Retention of Personal Information
We retain personal information only for the period necessary to achieve the purposes for which it was collected, taking into account order fulfillment, after-sales service, dispute resolution, security measures, and legal or financial record-keeping requirements.
When personal information is no longer reasonably necessary to retain, we will take measures to delete, anonymize, or otherwise appropriately handle it in accordance with applicable laws. Information required by law to be retained may be kept for the statutory period.
7. Information Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
We utilize secure connections, access control mechanisms, and appropriate third-party security services as necessary. However, as no method of internet transmission or electronic storage is absolutely secure, we cannot guarantee that information will remain free from risk in all circumstances.
Your Privacy Rights
Depending on the laws applicable in your region, you may have the right to:
Request access to the personal information we hold about you.
Request the correction of inaccurate or incomplete information.
Request the deletion of personal information, subject to legal requirements.
Request the restriction of the processing of certain personal information.
Object to certain data processing activities.
Request to receive your personal information in a portable format, where applicable.
Withdraw previously given consent, without affecting the lawfulness of processing based on consent prior to its withdrawal.
Lodge a complaint or seek other legal remedies regarding the processing of your personal information.
If you wish to exercise these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity to protect your information from unauthorized access. Certain requests may be subject to legal limitations.
Privacy Rights for California Residents
If California privacy laws apply to the processing of your personal information, you may have additional rights, including the right to request information about the collection and use of your personal information, request the deletion or correction of your personal information, and—where applicable by law—opt out of the sale or sharing of your personal information.
NOVILO INC does not sell customers’ personal information. If we engage in the sharing of personal information or other restricted processing activities as defined by applicable law, we will provide appropriate notices and opt-out mechanisms as required by law.
California residents may submit privacy rights requests via the customer service email address listed in this policy. We will verify and respond to requests within the timeframes prescribed by applicable law.
Children’s Privacy
Our website is not directed at children. We do not knowingly collect personal information from children that requires special legal protection, unless authorized by applicable law or permitted under other legal grounds. If you believe that a child has provided us with personal information without proper authorization, please contact us via our customer service email so that we may verify the situation and take appropriate measures as required by applicable law.
Third-Party Websites
Our website may contain links to third-party payment services, logistics tracking pages, or other external websites. These third-party websites may employ different privacy policies and data processing practices.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
