NOVILO INC is committed to providing clear and convenient shipping services to our customers. We arrange for order processing and shipment once an order is confirmed, utilizing reliable logistics providers to deliver yoga products to the customer’s designated address.
Order Processing Time
Orders typically require 1–3 business days for processing and preparation. Business days do not include weekends or public holidays.
Processing times may vary based on order volume, product availability, payment confirmation, or other special circumstances. We will arrange shipment once the necessary processing steps are complete.
Shipping Area
NOVILO INC currently offers shipping within the United States. Customers should provide an accurate and complete shipping address when placing an order to ensure successful delivery.
Please carefully verify details such as the street address, city, state, and zip code before submitting your order. Incorrect or incomplete shipping addresses may result in delivery delays or failed delivery.
Delivery Time
Once an order has shipped, the estimated delivery time is typically 5–9 business days.
Actual delivery times may be affected by the shipping address, logistics arrangements, weather conditions, holidays, and other factors beyond our control. Therefore, estimated delivery times are for reference only and do not constitute a guaranteed delivery date.
Logistics Carriers
We may select an appropriate shipping provider based on the order destination, package specifications, and logistics arrangements.
Common logistics carriers within the United States include:
USPS
UPS
FedEx
The specific carrier used will depend on the actual shipping arrangements for the order. We select the appropriate logistics service to ensure the successful delivery of your order.
Shipping Costs
Applicable shipping costs will be displayed during the checkout process. Actual shipping fees may vary based on order contents, the shipping address, and applicable shipping conditions.
If the website offers free shipping or other shipping promotions, the relevant conditions will be as stated on the website or displayed at checkout.
Shipment Tracking
Once an order has shipped, if the selected shipping service provides tracking information, we will share the tracking number via order notification or email as soon as it becomes available. You can check the status of your package using the tracking service provided by the relevant carrier. Please note that there may be a delay in tracking updates, particularly when the package has just been handed over to the carrier or is in transit between hubs.
Delivery Delays
While we strive to meet estimated delivery times, some orders may experience delays due to adverse weather, public holidays, logistics network congestion, address verification issues, or other factors beyond our control.
If your package has not arrived past the estimated delivery time, please contact us via our customer service email and provide your order number so we can verify the order and its shipping status.
Incorrect Addresses and Delivery Issues
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error in the delivery address, please contact us as soon as possible. We can assist in verifying and updating the address if the order has not yet shipped; however, if the package has already been handed over to the carrier, we cannot guarantee that the address can be changed.
In the event of a delivery failure, a return to sender, or other delivery irregularities, we will discuss the next steps with you based on the specific circumstances.
Lost Packages or Damaged Items
Please contact us promptly if there have been no tracking updates for an extended period or if the items you received were damaged during transit.
To facilitate verification, please provide your order number, tracking information, and relevant photos or a description of the issue. We will investigate the situation and handle the matter in accordance with applicable policies.
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